FAQ

FAQ

How can I place an order?

Placing an order is simple:

  1. Add your selected products to the shopping cart.

  2. Proceed to checkout using either the standard checkout option or PayPal.

  3. On the checkout page, enter your contact and delivery details, including:

    • Email address

    • Full name

    • Shipping address

  4. If you have a discount code, enter it in the discount box and apply it before completing payment.

  5. Continue to the shipping section and confirm that your delivery information is correct.

  6. Move to the payment step and enter your billing details.

  7. After your payment is completed, you will see an order confirmation page and also receive a confirmation email.

If you experience any issues during checkout, please contact us:

Email: service@zafiitcarne.com

What should I do if an item is missing or I received the wrong product?

If your order arrives with missing items or an incorrect product, please contact customer support as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A clear photo of the item received

  • A brief description of the problem

Once confirmed, we will arrange a replacement at no additional charge.

Email: service@zafiitcarne.com

How do I know my order was placed successfully?

After your order is completed, you will receive a confirmation email containing your order number and purchase details.

If you do not receive this email, please check your spam or junk folder first. If it is still not found, contact us for assistance.

Can I change the items in my order after placing it?

Order changes may be requested before 11:00 PM (PDT, GMT -7) on the same day the order is placed.

After that time, the order may already be in processing and adjustments may no longer be possible.

To request a change, please contact:

Email: service@zafiitcarne.com

How do I add products to my shopping cart?

Go to the product page of the item you want to buy, select any available options, and click Add to Cart.

The item will then be added to your shopping cart, where you can continue shopping or proceed to checkout.

How can I check what is in my cart?

To view your cart, click the cart icon at the top of the page.

From there, you can review the products you selected, update quantities, or remove items before completing your purchase.

How do I remove an item from my cart?

Open your cart page and locate the product you want to remove.

Click the Remove option next to that item, and your cart will update automatically.

How do I change the quantity of an item in my cart?

Go to your cart and find the item you want to adjust.

Change the number in the quantity field, and the cart total will update automatically to reflect the new amount.

Which browsers work best with the website?

For the best shopping experience, we recommend using the latest version of one of the following browsers:

  • Google Chrome

  • Safari

  • Firefox

  • Microsoft Edge

What payment methods do you accept?

We currently accept major payment methods, including:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

Available payment methods may vary slightly depending on your region or device.

How do I pay with PayPal?

If you would like to use PayPal, choose the PayPal option at checkout.

You will be redirected to the PayPal payment page, where you can log in and complete your payment securely.

After payment is approved, you will return to the order confirmation page.

How do I use a discount code?

To apply a discount code:

  1. Add your chosen items to the cart

  2. Proceed to checkout

  3. Find the discount code field on the checkout page

  4. Enter your code and click Apply

  5. Confirm that the discount has been deducted from the order summary

Only valid codes can be applied successfully.

What is your return and exchange policy?

For full details regarding returns and exchanges, please refer to the applicable return policy page.

If you need help before requesting a return, contact customer support and we will assist you.

How do I return an item?

To request return instructions, please contact customer support first.

Our team will guide you through the return process and provide the next steps based on your order details.

service@zafiitcarne.com

What is your cancellation policy?

Orders may be cancelled before 11:00 PM (PDT, GMT -7) on the same day they are placed.

After that time, the order may already be under processing and cancellation may no longer be available.

To request cancellation, please contact:

Email: service@zafiitcarne.com

Is it safe to order online?

Yes. Orders placed through the website are processed using secure checkout technology designed to protect your personal and payment information during transmission.

Is it safe to use my credit card on the website?

Yes. Payment information is processed through secure payment gateways that use encryption technology to help protect sensitive card details.

Will my personal information remain private?

Your personal information is treated as private and handled in accordance with applicable privacy practices.

Information will not be sold, rented, or disclosed without authorization, except where required for order fulfillment, legal compliance, or related operational purposes.